1. Eligibility for Refunds

• You are eligible for a refund if you are not satisfied with the product you purchased from our website. We offer an extended 180 – day return window for your convenience. To be eligible, the product must be returned within 180 days from the date of receipt. The item should be in its original condition, with all tags, accessories, and original packaging intact.
• If the product is damaged, defective, or different from what was described on our website at the time of purchase, you are eligible for a refund regardless of the 180 – day limit. However, you must notify us as soon as you discover the issue.

2. Process for Requesting a Refund

• To initiate a refund request, reach out to our customer support team at [email protected]. Please include your order number, a detailed description of the reason for the refund, and, if applicable, clear pictures of any damage or defects.
• Our customer support team will respond to your request within 2 business days. They will guide you through the return process and provide you with all the necessary information, such as return shipping instructions and details on how to pack the item for return. In some cases, depending on the nature of the problem, we may offer alternative solutions like a replacement product or a partial refund.

3. Return Shipping

• If the refund is due to an error on our part (e.g., wrong product shipped, defective item), we will cover the return shipping costs. We will provide you with a prepaid shipping label, which you can use to send back the product free of charge.
• If you are returning the product because you changed your mind or are not satisfied for non – defect – related reasons, you are responsible for the return shipping costs. You can choose any reliable shipping carrier, but we highly recommend using a trackable shipping method to ensure the safe return of the product and to keep track of its progress.

4. Refund Processing

• Once we receive the returned product and confirm that it meets the eligibility requirements, we will process the refund within 5 business days.
• Refunds will be issued back to the original payment method you used for the purchase. If you paid with a credit card, it may take an additional 3 – 7 business days for the refund to show up on your credit card statement, depending on your card issuer’s processing times. For payment methods like PayPal, the refund should be credited to your account immediately after we process it.

5. Non – Refundable Items

• Personalized or custom – made products are generally non – refundable, unless they are defective or damaged. These items will be clearly marked as non – refundable on the product page during the purchase process.
• Gift cards and digital products are non – refundable, except in cases where there are technical glitches with the delivery or activation of the digital product.

6. Exceptions and Special Cases

• In the event of a product recall by the manufacturer, we will proactively initiate the refund process. We will contact you directly with clear instructions on how to return the product and receive your refund promptly.
• If you have any questions, concerns, or need further clarification regarding our refund policy or the refund process, please don’t hesitate to contact our customer support team at [email protected]. We are dedicated to addressing all refund – related matters in a fair, efficient, and customer – centric manner.